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Organization Benefits - User Guide

What are Organization Benefits?​

When you join an organization in TLGeo, you automatically get access to the organization's subscription benefits. This means you can use premium features and extended access that the organization has purchased - without paying for an individual subscription!

How It Works​

The Simple Explanation​

Think of it like this: Your company buys a "team subscription" that expires on December 31, 2026. You have a personal "free account" that expires on June 30, 2024.

✨ Magic happens: When you're a member of the company organization, your account automatically gets upgraded to expire on December 31, 2026!

What Gets Upgraded​

When you join an organization with better benefits, you inherit:

For GeoCollect:

  • 📅 Expiration Date - Extended access period
  • 🎯 Tier Level - BASIC, PRO, or ENTERPRISE features
  • 📱 Device Limit - More devices you can use

For Flight Planner:

  • 📅 Expiration Date - Extended access period
  • 🎯 Tier Level - BASIC, PRO, or ENTERPRISE features
  • 📱 Device Limit - More drones/devices you can manage

Real-World Examples​

Example 1: Individual vs Organization​

Before Joining Organization:

Your Personal Account:
- GeoCollect: BASIC tier
- Expires: June 30, 2024
- Max devices: 3
- Status: About to expire! 😰

After Joining Organization:

Your Account (with Organization Benefits):
- GeoCollect: ENTERPRISE tier ⭐
- Expires: December 31, 2026 🎉
- Max devices: 100
- Status: All good! 😊

Example 2: Multiple Organizations​

What if you belong to multiple organizations?

Your Personal Account:
- GeoCollect expires: June 30, 2024

Organization A:
- GeoCollect expires: December 31, 2025

Organization B:
- GeoCollect expires: June 30, 2026

Your Actual Benefits:
- GeoCollect expires: June 30, 2026 ✨
  (You get the BEST date from all organizations!)

The system automatically gives you the best benefits from all your organizations!

Example 3: Different Apps Get Different Benefits​

Organizations can provide different levels for each app:

ABC Company Organization:
- GeoCollect: ENTERPRISE (for field data collection)
- Flight Planner: BASIC (limited drone missions)

When you join ABC Company:
- Your GeoCollect: ⭐ ENTERPRISE
- Your Flight Planner: 📱 BASIC

How to Check Your Benefits​

Method 1: Web Portal​

  1. Log in to TLGeo GeoAdmin
  2. Click your profile in top-right corner
  3. Select "My Profile"
  4. Look at the "Subscription Info" section

You'll see:

  • GeoCollect Tier: Your current tier (BASIC/PRO/ENTERPRISE)
  • GeoCollect Expires: When your access ends
  • Flight Planner Tier: Your current tier
  • Flight Planner Expires: When your access ends

Method 2: Mobile App​

  1. Open GeoCollect mobile app
  2. Go to Settings → Account
  3. Check "Subscription Status"

Method 3: Organizations Page​

  1. Go to Organizations page in GeoAdmin
  2. Click "My Organizations"
  3. You'll see all organizations you belong to
  4. Each shows its benefit levels

Common Questions​

Q: Do I need to pay for organization benefits?​

A: No! When you join an organization, you automatically get their benefits for free. The organization owner pays for the subscription.

Q: What happens if I leave the organization?​

A: You'll lose the organization's benefits immediately. Your account will go back to your personal subscription level.

Example:

With Organization:
- Expires: December 31, 2026

After Leaving:
- Expires: June 30, 2024 (back to your personal subscription)

Q: What happens when organization subscription expires?​

A: When the organization's subscription expires, you'll lose those benefits. Make sure your organization owner renews the subscription!

The system will automatically:

  1. Remove the organization's benefits from your account
  2. Fall back to your personal subscription
  3. (If you have no personal subscription, you'll be downgraded to FREE tier)

Q: Can I use both personal AND organization benefits?​

A: Yes! The system gives you the BEST of both.

Example:

Your Personal:
- GeoCollect expires: December 31, 2026
- Flight Planner expires: June 30, 2024

Organization:
- GeoCollect expires: June 30, 2025
- Flight Planner expires: December 31, 2026

You Get:
- GeoCollect: December 31, 2026 (from personal)
- Flight Planner: December 31, 2026 (from organization)

Q: How many organizations can I join?​

A: You can join multiple organizations! Each organization has its own member limit (default: 5 members), but there's no limit to how many organizations you can be part of.

Q: Will organization owners see my personal data?​

A: No. Organization owners can only see:

  • Your name and email (from membership)
  • That you're a member of their organization

They cannot see:

  • Your personal subscription details
  • Your projects or collected data (unless you share it)
  • Your device information

Q: What's the difference between BASIC, PRO, and ENTERPRISE tiers?​

BASIC Tier (Free):

  • ✅ Basic data collection
  • ✅ Up to 3 devices
  • ✅ Basic map features
  • ❌ No advanced analytics
  • ❌ No team collaboration

PRO Tier:

  • ✅ Everything in BASIC
  • ✅ Up to 20 devices
  • ✅ Advanced analytics
  • ✅ Team collaboration features
  • ✅ Priority support

ENTERPRISE Tier:

  • ✅ Everything in PRO
  • ✅ Unlimited devices
  • ✅ Custom integrations
  • ✅ Dedicated support
  • ✅ SLA guarantees
  • ✅ Advanced security features

Q: I joined an organization but don't see the benefits. Why?​

Possible reasons:

  1. You need to refresh - Log out and log back in
  2. Organization subscription expired - Ask your organization owner
  3. You're not added as member yet - Contact organization owner
  4. Technical issue - Contact support@tlgeo.com

Quick fix: Try logging out and back in. Benefits apply automatically on login.

For Organization Owners​

How to Share Benefits with Team Members​

  1. Invite members to organization:

    • Go to your Organization page
    • Click "Members" tab
    • Click "Invite Member"
    • Enter their email address

  2. Members automatically get benefits:

    • As soon as they accept invitation
    • Benefits apply immediately on their next login
    • No additional steps needed!

How to Check Member Count​

  1. Go to your Organization page
  2. Look at "Members" section
  3. You'll see: "3 / 10 members" (current/max)

If you need more members, upgrade your organization subscription.

Setting Organization Benefits​

Only TLGeo Administrators can set organization benefit levels. As an organization owner, you can:

  1. Purchase an organization subscription
  2. Contact support to set your tier level
  3. Benefits apply to all members automatically

Troubleshooting​

Problem: Not seeing organization benefits​

Solution:

  1. Log out completely
  2. Close all browser tabs
  3. Log back in
  4. Check your profile again

Problem: Benefits suddenly disappeared​

Possible causes:

  • Organization subscription expired
  • You were removed from organization
  • Organization owner changed subscription

Solution: Contact your organization owner or TLGeo support.

Problem: Wrong expiration date​

This might be normal! Remember:

  • System shows the BEST date from all your organizations
  • Check all organizations you belong to
  • The latest expiration date wins

Getting Help​

Need Support?​

For benefit questions:

  • Email: support@tlgeo.com
  • Phone: +84 XXX XXX XXX
  • Live chat: Available in GeoAdmin portal

For organization management:

  • Contact your organization owner first
  • They can help with membership issues

For subscription upgrades:

Tips & Best Practices​

For Users​

✅ DO:

  • Join your company's organization to get benefits
  • Check your subscription status regularly
  • Renew personal subscription as backup
  • Ask organization owner about benefit levels

❌ DON'T:

  • Rely only on organization benefits (have personal backup)
  • Share your account with others
  • Assume benefits last forever (check expiration dates)

For Organization Owners​

✅ DO:

  • Set organization benefits BEFORE inviting members
  • Monitor subscription expiration dates
  • Renew subscriptions on time
  • Communicate benefit changes to team

❌ DON'T:

  • Wait until last minute to renew
  • Add more members than your plan allows
  • Change benefits frequently (confuses users)

Summary​

🎯 Key Takeaways:

  1. Organization membership = automatic benefits
  2. You get the BEST benefits from all sources
  3. Benefits apply immediately on login
  4. No payment needed from members
  5. Owners can manage members easily

Need more help? Contact support@tlgeo.com or visit our Help Center.

Last Updated: January 2024
Version: 1.0
Applies To: GeoCollect, Flight Planner, GeoData